Every tour you book is guaranteed by Yarinabi.com. You are booking tours through the www.yarinabi.com website. To get information about our tours in the Side, Manavgat and Antalya regions or to make a booking, you can visit our website or reach us through our contact details.
Our Contact Details: Side Mahallesi 507 Sokak Yakut APT. SİT. No: 11/Z1 Manavgat / ANTALYA
+90 541 396 92 35
info@yarinabi.com
You may cancel your tour booking and request a refund within seven (7) days of the booking date. Please send your cancellation request together with the booking confirmation e-mail and a petition or refund form containing your order number.
If you believe you have suffered any harm during the tour, please inform the authorized tour guide and have a report drawn up. If there is any problem during the tour, document the situation and inform the tour guide. Complaints made after the tour service has started will be assessed on the basis of the guide's report.
The customer is obliged to return the tour service in the condition in which it was provided and, where it has been used, to compensate for the loss in the commercial value of the service caused by that use.
If the customer cancels the tour booking or withdraws from the purchase, the refunded service fee is returned within ten (10) days from the moment it reaches us. Refunds to a credit card are processed by your bank within 2 to 6 weeks. Our company has no control over this period.
If any damage or problem is identified in the tour service and the service cannot be returned in the condition in which it was provided to the customer, the tour service will not be taken back and its fee will not be refunded.
For problems that may arise during the tour service you should contact our company. Problems will be resolved by contacting the relevant units of our service providers.
For tour services refunded in accordance with the conditions above, communication and transaction fees are paid by the customer.
Bank transfer refunds are made within 2 working days and credit card refunds within 3 working days. Your bank may not reflect credit card refunds to your account on the same day. In that case you need to call your bank's credit card service. Once the "Cancelled" notice appears for your order, the full amount is refunded to your credit card or to the bank you transferred from. For instalment sales, refunds are reflected by your bank to your credit card as a positive balance each month.